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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not print a large format print, WE -7620 - bought new

Customer Question

I can not print a large format print
JA: What's the make/model number of your printer? How old is it?
Customer: WE -7620 - bought new 3 days ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Tray 3 has not worked since I bought it 3 days ago. I can print 8x11 in sheets in tray 1
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

Hi,

Please answer these to allow me to help you best.

What Size are you trying to print?

What tray is this paper in?

What happens when you try and print?

Regards

Kevin