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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not get the black ink to print, MFC-J430w I am not

Customer Question

I can not get the black ink to print
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J430w I am not sure but it is a few years old now. But I just bought new print cartridges
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell laptop Windows 7 professional
JA: How long has this been an issue? What happened right before this popped up?
Customer: For quite some time now. But, I am just coming back to trying to get it to work now
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is this going to cost money?
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I can help you with this problem, but will need to know a few more points about the case, before I can give you instructions:

- Is the black ink cartridge new?

- Did you put in new ink in response to the black failing to work, or for other reason(s) ?