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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3370
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have an Epson Workforce 7620. When I print black and or

Customer Question

I have an Epson Workforce 7620. When I print black and white or color randomly lines (about every 10 lines) is mis-aligned , blurry or half missing. I ran the align printer head function for horizontal. Now of the examples remotely lined up. I picked #6 and hit proceed. It hangs with a blue flashing information light.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: About 1-2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: about one month and nothing happened. The printer is in my home and sits in my solo office.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.


Can you give me the serial number?

It should be on the back



Customer: replied 10 months ago.
Customer: replied 10 months ago.
Serial # for Epson Workforce 7620
Customer: replied 10 months ago.
Are you working my issue?
Expert:  Kris8472 replied 10 months ago.

Yes look into it.

Would you like me to connect and clean it?

Customer: replied 10 months ago.
What is the charge?
Expert:  Kris8472 replied 10 months ago.

$39 for the secure remote assistance, totally up to you.

Customer: replied 10 months ago.
No I just want advice. Is that an option?
Expert:  Kris8472 replied 10 months ago.

Yes, are you at your pc now?

Customer: replied 10 months ago.
Expert:  Kris8472 replied 10 months ago.

OK we need to do some cleaning. Right click on the printer and go to properties please/

Customer: replied 10 months ago.
Sorry I had to stopping working on my printer. I had an unexpected call. I''m back.I right clicked on the printer and viewing the properties.
Customer: replied 10 months ago.
Is there a technician available to help me this morning?
Expert:  Md. Sadique replied 10 months ago.

Hello and welcome to JustAnswer. I look forward to assisting you today with the best answer possible.
It is a problem with the printhead because the printhead is the part of the printer which puts ink on the paper.
As you have already tried cleaning the printhead via printer's control panel. Now let's try manually cleaning the printhead.
Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.
Please follow this link to see a video :
Tell me if it makes any difference to your problem.

Customer: replied 10 months ago.
OK I'll give it a try
Expert:  Md. Sadique replied 10 months ago.

Keep me posted!