How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am trying to connect it to computer, installed drivers,

Customer Question

I am trying to connect it to computer, installed drivers, but will not print. Will not respond but the troubleshooter says nothing is wrong.
JA: What's the make/model number of your printer? How old is it?
Customer: canon i70
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the first time for me trying this, hadn't have it connected for a few years
JA: Anything else you want the printer expert to know before I connect you?
Customer: is there a fee for the help, if so, how much?
Submitted: 10 months ago.
Category: Printers
Expert:  crash2199 replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 10 months ago.

Are you trying to setup the printer through Wi-Fi or USB?

Customer: replied 10 months ago.
Expert:  crash2199 replied 10 months ago.

The payment has failed for remote assistance -- This type of issue is normally the bank placing a hold on the payment until you call and verify the purchase. If you wish to perform the remote assistance, please call your bank to verify the charge.