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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its a combination printer and Fax,When someone faes me it

Customer Question

its a combination printer and Fax,When someone faes me it connects but doesn't print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: model 5650 and its quite old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: but it prints from a command,I guess its a pc, don't teally know,just a novice.I disconnect the cable from the back and restart computer,it used to work but not now.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: No,just need to get the fax portion to work
Submitted: 11 months ago.
Category: Printers
Customer: replied 11 months ago.
When a fax is sent to me,the window in the printer will show the fax no from where it is coming from,it will say CONNECTING,then should say RECEIVING,but it doesn't,then it disconnects,
Customer: replied 11 months ago.
Most likely I should replace the printer with a new one
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Pardon the delay in responding, please...

Expert:  Russell H. replied 11 months ago.

I think you should check the fax response by calling the fax machine's number from e.g. a cell phone, or an outside phone.

Note what you hear - does it answer? does it produce beep tones?

If it doesn't answer, it's probably not broken, but needs its settings changed.

Let me know, so that I can advise you.