Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is***** will do my best to help.
Please provide more details so I can better understand what is happening:
You have an HP OfficeJet Pro x476, and it's showing all the features are disabled - does it print at all?
Where does it show all features disabled; on the printer's display, or on the computer?
When the printer "froze up", was it in the middle of printing, or is that a reference to something that showed on the computer?
Thank you for answering these questions so I know better how to respond.
Thank you, ***** ***** me a few moments to look over these. If you are presented with a "Premium Service", feel free to just close it - it is automated after my 2nd response. We can revisit that option if necessary later on.
I'm still researching, and I appreciate your patience.
OK, please open a web browser (Safari, Firefox) and enter this into the address field: http://10.1.10.198
(you might be able to just click that link)
Does it open to the printer's interface?
Are you able to select different things there?
Or it might be http://10.0.1.10
Could you please try them from the computer?
Could you try this address please: http://192.168.223.1
If that doesn't work, we may need to connect with SSL, so we could try these:
Do any of those get you to the HP interface?
What is the IP address of your computer?
Do you know how to find it?
Does it start like any of those?
I'm working on some steps to try, please be patient.
OK, please try this - it's a forced and manual "Full Reset":
Hold in the Power Button until the printer shuts all the way off; all lights must be off.Disconnect the power cable from the back of the printer.Hold in the Power Button while connecting the power cable to the back of the printer.- Keep holding the Power Button until the HP logo appears on the display, then it will disappear.
This is the tricky part:Tap once where the "Home" icon should be on the display - upper-left of display.Tap once where the "Back" icon should be on the display - lower-left of display.Tap twice where the "Home" icon should be - this is when the display should light up.Tap once on the "X" - bottom-right.Tap twice on the "?" - top-right.- It should display "FULL RESET".Tap once on the "Back" icon - bottom-left.The HP logo should appear again, but then the printer will do a full reset.
Hopefully this works, and even more so, the printer allows full access to all features.
Please do let me know what the result is.
I may have misspoke, I did say "all lights", what I meant was everything on the display. The display should be dark and the wireless light should be off. The power button might still be illuminated until you release it - then disconnect the power cable and do the rest.
My night is at an end, I hope you don't mind if I pick this up tomorrow?
Here is the Youtube video I found to get the steps for a full reset, please watch the video as it might help with the sequence of how it works. I may have missed something. One thing I noticed is that they are very meticulous in not going to fast or slow, they just steadily go through the steps.
Here's the link: https://youtu.be/SzaD3yzcugM
I hope this helps.
Just to clarify, the printer is still not allowing access to the features?
The last bit of advice I could offer would be based on how old the printer is. You said it is "about a year old". If it is under 1 year, then it is likely it is still covered by the manufacturers standard warranty. If it is over a year old, maybe not covered still. You might have purchased an extended warranty, only you would know. Hopefully you could take advantage of the warranty at this point.