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cvd4311, Computer Analyst
Category: Printers
Satisfied Customers: 998
Experience:  I have worked on printers at my job for over 7 years.
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Have a HP Officejet Pro 8500 090G series. Printer jammed

Customer Question

have a HP Officejet Pro 8500 090G series. Printer jammed about 2 weeks ago. Took out the paper trays, lifted it up and did not see any paper inside, have taken out the back and opened it up and do not see any paper. Machine has been off for two weeks. Turned it back on yesterday and still getting the printer jammed error message. What do I do??
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: Its from 2009, model #CB023A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an Acer, running Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue just within this last month. Had been working ok until then
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  WesPCDr replied 11 months ago.

Hi, I can help with the issue.

Expert:  WesPCDr replied 11 months ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 11 months ago.

Please let me know if I can assist further.
Also, rate my answer based on your satisfaction.
Thank you.

Customer: replied 11 months ago.
The screen shows for me to take the back out and pull the paper jam. I have shut the machine down, taken the cartridges out, wiped off the white rollers in the back section which I pulled out, put everything back together and am still getting the error message??
Expert:  WesPCDr replied 11 months ago.

I will open the question so other experts can help.

Expert:  cvd4311 replied 11 months ago.

Can you tell me the error code you are getting? Or is it just saying paper jam?

Expert:  cvd4311 replied 11 months ago.

Also have you tried this:

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.