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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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We had a new line put in and now the printer is not working,

Customer Question

we had a new line put in and now the printer is not working, i cant find the CD or the manual
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-L2740DW it is maybe 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: last week our credit card processing company did an update on their terminal which caused us to have at&t come in and reline everything (we are a small business) since then the printer has not worked. the computer wont recognize it for some reason and i cant find the cd to reinstall it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  WesPCDr replied 8 months ago.

Hi, I can can help with the issue.

Expert:  WesPCDr replied 8 months ago.

Use the following link to open the printer manual page.

Click "Manuals" on the left side and download the user guide.

Expert:  WesPCDr replied 8 months ago.

Please let me know if I can assist further.
Also, rate my answer based on your satisfaction.
Thank you.