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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a V600 scanner on a MAC El Capitan 10:11:6 system. I

Customer Question

JA: Hi. How can we be of help?
Customer: I have a V600 scanner on a MAC El Capitan 10:11:6 system. I downloaded the software, but when I open the scan window all I get inside the dotted line selest window is black. Currently I am attempting to scan old B&W negatives.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Epson Perfection V600 Photo. It worked fine with my old laptop but I recently got a new Apple desktop computer.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: Has been an issue since yesterday. Initially when I downloaded the MAc version of the Epson program it worked fine. Then after the first three successful scans I have gotten black ever since.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Scanner not printer
Submitted: 11 months ago.
Category: Printers
Expert:  Kris8472 replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 11 months ago.

Are you there?