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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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W prints on 3880. Black ink lines about 1/8th inch wide down

Customer Question

B/W prints on 3880. Black ink lines about 1/8th inch wide down the right side the pope most are about 3/4 inch long going horizontally from edge toward middle of sheet. ink is still wet and heavy . They are spaced from top to bottlom , lines vary in number from sheet to sheet but always wet and thick. Thank you for your help. ***@******.***
JA: What's the make/model number of your printer? How old is it?
Customer: Stylus pro 3880 Epson guessing maybe 3-4 years old never happened before a superb printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I MAC21.5" el capitan vers10.11.6 mid 2011
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday I finally got it printing after about a month down I assumed clogged inks. epsons help was worthless Yesterday I removed each ink cartridge, thorny agitated them., then with a tooth pick cleaned them.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Printers
Expert:  Kris8472 replied 11 months ago.

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