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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP 4620 suddenly quit printing in black. I've done all

Customer Question

My HP 4620 suddenly quit printing in black. I've done all the things the manual says to do to no avail. It prints color fine but no black prints at all.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP is saying it's over 10 years old but I bought it new and I haven't had it that long. It is the Officejet 4620. I don't print a lot but do print at least a page or two every day so the printheads should not be clogged and I don't print so much that it should be worn out.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: XP PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. It just quit printing black. It wasn't like it got duller and duller. Just no black.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't guess so.
Submitted: 8 months ago.
Category: Printers
Expert:  Kevin8472 replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Customer: replied 8 months ago.
Your minute is up.
Expert:  Kevin8472 replied 8 months ago.

Sorry, I had to step out. Are you back?

Customer: replied 8 months ago.
but impatient.
Customer: replied 8 months ago.
Just forget it. I can't wait here forever. I was under the impression someone was on call! I need a refund because I definitely did not get good service.
Expert:  Sudipto replied 8 months ago.

Do you have 15 mins. more in your hand, I am very sorry that you have to wait for this long time.

Customer: replied 8 months ago.
No, I'm asking for a refund.
Expert:  Sudipto replied 8 months ago.

OK