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Category: Printers
Satisfied Customers: 2454
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I have a jammed paper in it and message is to open back

Customer Question

I have a jammed paper in it and message is to open back cover & remove it. I can not get to it and when I close the back door, it says it is open.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother MFC 7220 purchased in Feb. 2008.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a stand alone printer & fax.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I made copies & it jammed today,,,,,
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is it too old & obsolete to fix without a large cost?
Submitted: 10 months ago.
Category: Printers
Expert:  Kris8472 replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris8472 replied 10 months ago.

Can you give me the serial number please

Expert:  Kris8472 replied 10 months ago.


Is this still required?

Please rate me above so I get credit.