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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to get my printer connected to my new wifi, it

Customer Question

I am trying to get my printer connected to my new wifi
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is a hp deskjet 305a j611 series got to be at least 5years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP comuter touchsmart
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got a new wifi entered on s
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just wanted to print something today and it is saying it is not connected
Submitted: 9 months ago.
Category: Printers
Expert:  babyxdeja replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 9 months ago.

Do you have a network cable to plug into the printer temporarily?

Customer: replied 9 months ago.
What kind of plug
Expert:  babyxdeja replied 9 months ago.

network cable, should look like an oversized phone cable

going from printer to your router/firewall

Customer: replied 9 months ago.
I can't it is too far away from the printer but I found a plug that connects to the printer and into the computer will that work?
Expert:  babyxdeja replied 9 months ago.

possibly, some printers can configure the wireless that way and others can't

Do you have CD that came with the printer?

Customer: replied 9 months ago.
Expert:  babyxdeja replied 9 months ago.

ok, free for a remote session?

Customer: replied 9 months ago.
I will do a free remote session I do not have the money as I am unemployed right now and I can't afford to pay for anything else as the money I have right now is for Thanksgiving and I can't even pay any bills right now.
Customer: replied 9 months ago.
Why don't you just cancel this whole session and do not charge my account as you cannot help me with this problem.