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crash2199, Technician
Category: Printers
Satisfied Customers: 19891
Experience:  5+ years as Tech
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New Image Runner 3225I Error code 000202-0001, No Code

Customer Question

New Image Runner 3225I Error code(###) ###-####
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: No Code listed on web or manual
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 2008 Server MS OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: New mach. just recieved and pluged in.
JA: Anything else you want the printer expert to know before I connect you?
Customer: What does code mean?
Submitted: 10 months ago.
Category: Printers
Expert:  crash2199 replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 10 months ago.

This error message means that your black drum unit needs to be replaced. The part costs around $175 and it comes with instructions on how to install it.

Click here:

You can purchase it from there and the purchase comes with the instructions on how to replace it.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 10 months ago.
It's Brand New. All drums, Color and just plugged the thing in.
Customer: replied 10 months ago.
You cant remote it's not connected to anything other than power
Expert:  crash2199 replied 10 months ago.

Please ignore the automated offers by our system. I do not have control over them.

If the unit is brand new then I would suggest that you have it replaced. Where did you buy it from?

Customer: replied 10 months ago.
It only took a month to get this thing off the boat from New York. The Image Runner in my office currently under rental has been a great unit. Not to happy with the new one at this point. Service is piss poor. So I came to you and same issues being not resolved.
Expert:  crash2199 replied 10 months ago.

Have you tried unplugging the printer? Please unplug it from a power source and wait 1 minute then power it back on.

Do you see the same issue?