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There are 4 locations where a paper jam can be removed from. Please try all 4 locations to remove the previous jam.
Click here: http://support.brother.com/g/b/faqlist.aspx?c=eu_ot&lang=en&prod=mfc7360n_all&ftype3=1969
Select the 4 locations and it will show you how to access those areas to remove the jam. After accessing those 4 areas and removing the jam, power off your printer then unplug it from the wall. Wait 1 minute and plug it in then power it back again.
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