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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a cannon wirless printer. We got a new lap top an

Customer Question

we have a cannon wirless printer. We got a new lap top an can ot load the print on it. It show in programs that it is on there. The printer does not show
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, this is the firs time we have change computers. Th printer is 5 or 6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Acer
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a year. we have been printing from an old computer on a different printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: just how to down load the printer to hi computer
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the model number of your printer?

May I know the operating system you are using? Is it Windows 7?

Do you have a printer USB cable with you?

Thank you.