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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot use it had to reboot puter and lost program, deskjet

Customer Question

cannot use it had to reboot puter and lost program
JA: What's the make/model number of your printer? How old is it?
Customer: deskjet 2510 about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc internet explorer
JA: How long has this been an issue? What happened right before this popped up?
Customer: had a msg that puter was loicked so had to reboot to get rid of it and found that I had lost my start up disc to printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: is this free of charge
JA: The printer technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: forget it
Submitted: 8 months ago.
Category: Printers
Expert:  Richard replied 8 months ago.

Hi there and welcome

To check, you are asking for the installation disk for the printer correct?

Please let me know