Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Unplug the printer from the wall outlet then wait 1 minute.
Power off the computer.
Plug the printer back in and power it on. Wait 1 minute
Power on the computer again
Check to see if the message disappeared. Please let me know the result
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Does it say the jam is on the printer or on your computer?
Since it is on the computer only, have you tried uninstalling the printer and installing it again on your computer?