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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19876
Experience:  5+ years as Tech
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My computer says there is a jam, but the printer is not

Customer Question

My computer says there is a jam, but the printer is not jammed. I can print the test message, fine.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: The computer is a Dell Laptop and the printer is a HP 4200 Series All-In-One
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: From a PC with Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have been working on the issue trying to correct it for several hours. I did have a paper jam, but cleared it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: This does not seem to be a printer problem rather something from the operating system on my lap top.
Submitted: 10 months ago.
Category: Printers
Expert:  crash2199 replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 10 months ago.

Unplug the printer from the wall outlet then wait 1 minute.

Power off the computer.

Plug the printer back in and power it on. Wait 1 minute

Power on the computer again

Check to see if the message disappeared. Please let me know the result

Expert:  crash2199 replied 10 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 10 months ago.
I did as you said again as I did that same thing yesterday. Still have the paper messsge.
Expert:  crash2199 replied 10 months ago.

Does it say the jam is on the printer or on your computer?

Customer: replied 10 months ago.
On my computer. I am able to make copies with my computer as well as print the Self-Test Report. So the printer does not seem to be jammed,
Expert:  crash2199 replied 10 months ago.

Since it is on the computer only, have you tried uninstalling the printer and installing it again on your computer?