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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Color cube 8570 DN is offline. How to get it back online?

Customer Question

color cube 8570 DN is offline. How to get it back online?
JA: What's the make/model number of your printer? How old is it?
Customer: Xerox 8570 dn about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened today. tried to print a document and nothing happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: printer is connected via router
Submitted: 10 months ago.
Category: Printers
Expert:  BobJamIT replied 10 months ago.

Hi,

Is the printer connected by USB or Ethernet?

Do any error message appear, on either the computer or printer?

Expert:  BobJamIT replied 10 months ago.

Hi,

Do you still need assistance with this?

Thanks,

Bob