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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is flashing an error message and said check documentation

Customer Question

It is flashing an error message and said check documentation or
JA: Just to clarify, what's the exact make and model of your machine?
Customer: xp-400 model c1cc07201
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: It just started all of a sudden when i was trying to print a report
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Can you tell me the specific error code/number on the printer display, such as 0xFA or 0x97 for example?

Customer: replied 8 months ago.
there is no code on the printer screen. where else should i look?
Customer: replied 8 months ago.
no i dont have the money
Customer: replied 8 months ago.
can you make any suggestions for me to try?
Customer: replied 8 months ago.
Is anyone there?
Customer: replied 8 months ago.
Are you just trying to get me to use remote assistant and ignoring anyone who doesn't?
Customer: replied 8 months ago.
I want my $2 refunded, and when I buy a new printer it won"t be Epson.
Expert:  Nathan replied 8 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish. For me to help you though I need to know what error you're getting, there is always something. What exactly do you see on the printer display screen?