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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18129
Experience:  HNC Computing; Large format and multifunction printer expert
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I am being told to slide the button on the different color

Customer Question

I am being told to slide the green button on the different color drums. I have been doing this all morning and still cannot print. What is going on?
JA: I'm good. And you?
Customer: Not.
JA: Sorry to hear it. How can we help?
Customer: I am getting a message to slide the green buttons on all of the colors. I have been doing this all morning and still cannot print. What is up with this?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Brother HL-3170CDW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC , Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: We received an update message from Brother, installed it. Then this happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope.
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 11 months ago.

The green slider is used to clean the drum.

If the drums are old and sliding the green tab does not help, then the drums will need to be replaced.

The drums are consumables that need to be replaced from time to time.

You should be able to get them from the same supplier that provides your toner cartridges.

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