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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. I looked into its que, and the

Customer Question

My printer will not print. I looked into its que, and the files are in the que. I ran "test" and the printer printed.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Envy 7645
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since last night. I printed successfully 2 hours before.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have nothing else
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N