Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Have you checked for paper jams?
Do you get an error message when this occurs?
The drum may be dirty if there is excess toner on it - try cleaning it and see if that helps with the drum message.
The noise you are hearing is likely due to a paper jam or a fault with the paper feed mechanism.
Check that the paper path is clear by manually pushing a thin piece of card all the way through the machine.
Also check that the paper feed rollers are in place, and nothing is missing or broken.