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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5688
Experience:  DIploma in Computer Hardware
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The ink carriage races across the printer, with a loud

Customer Question

The ink carriage races across the printer, with a loud clunking noise, and I get an Error 5100
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Ip3699
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IP3600
JA: How long has this been an issue? What happened right before this popped up?
Customer: IP3600
JA: Anything else you want the printer expert to know before I connect you?
Customer: Happened a few days ago. Was printing fine up until then. There is no sign of any debris in the printer
Submitted: 9 months ago.
Category: Printers
Expert:  Sudipto replied 9 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 9 months ago.

The problem is generally caused due to dirty encoder strip and cleaning it should solve the problem, please open the link below and follow the steps mentioned in it then, let me know how it goes for you. The printer shown in the link may vary, but the steps will be same for your printer.