How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a hp office jet 7500a and its giving me a error code

Customer Question

hello so i have a hp office jet 7500a and its giving me a error code B848DB90
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: maybe 4years old and its hp office jet 7500A snprc-1005-01
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: well i tried from both what would be easier
JA: How long has this been an issue? What happened right before this popped up?
Customer: well as soon as i turn it on it flashes the code once then flashes on and off all the lights and on the screen it says turn your printer off then on again but when i do this it just does the same thing
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 8 months ago.
Category: Printers
Expert:  WesPCDr replied 8 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 8 months ago.

This error indicates an internal hardware error.

Let's try to reset the error, by following these steps.

1. Unplug the printer power cable

2. Wait for 1 minute

3. Plug the power back on

4. Check if the error persists

Expert:  WesPCDr replied 8 months ago.

Please let me know if the error is still occurring.