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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I wish to scan a document and I am not sure of the steps,

Customer Question

I wish to scan a document and I am not sure of the steps
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Cannon MX926
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is a new printer and this is the first attempt at scanning
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.
  1. Make sure that the machine is turned on. ...
  2. Press the SCAN button. ...
  3. Use the button to select the document type. ...
  4. Press the right Function button to adjust the settings as necessary. ...
  5. Load the original document on the platen glass or in the ADF.