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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not print, MFC J875 DW, PC, I went to the printer

Customer Question

It will not print
JA: What's the make/model number of your printer? How old is it?
Customer: MFC J875 DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I went to the printer and it said it need Ink. I put in the ink and then I deleted all of the items in the Q so they would not print a lot of them. I may have accidently hit a wrong key
JA: Anything else you want the printer expert to know before I connect you?
Customer: I went to see what was printing and everything there was deleted. I checked to see if the correct printer was connected and it was but the sign show that everytime I try to connect it is not going to the main printer
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

let me know how is printer connected to computer..usb cable or wifi