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Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Prints test page fine but wont print out my bank statement.

Customer Question

prints test page fine but wont print out my bank statement. I is very faded
JA: What's the make/model number of your printer? How old is it?
Customer: Epson XP-610. about 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been been an issue after I bought after market ink cartiged but not sure if that is the problem. I have replaced all the ink with Epson but still no luck
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Just to make sure: the test-page is not faded at all, only your bank statements? How does other black text that you print look like, is that fine too or faded as well?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
when I do a nozzle check I get poor results from BK and there is two of them.
Customer: replied 9 months ago.
Id rather buy a new printer then keep paying you. I already paid 5.
Customer: replied 9 months ago.
everything is faded
Customer: replied 9 months ago.
can I get a refund? didn't know about the $18.00.
Customer: replied 9 months ago.
I should also tell you that when I used the print head cleaning utility it got worse.
Expert:  Dustin replied 9 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

We are all licensed experts here, and we charge a fair price for service. 5$ is not the price~ And rationally you cant expect licensed service professionals to work at that rate.

This is an issue I can help you with, but first we need to clarify whether you want a refund, or whether you will be willing to pay the full price should we continue?

Thank you for your response,

Dustin S

Customer: replied 9 months ago.
I would like the refund please.
Expert:  Dustin replied 9 months ago.

No worries. Here is the refund link where you can self process a refund.

Dustin S

Customer: replied 9 months ago.