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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19345
Experience:  5+ years as Tech
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I dont know the softwear information to connect it to my

Customer Question

i dont know the softwear information to connect it to my laptop
JA: What's the make/model number of your printer? How old is it?
Customer: 2016 the serial number is *****
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothings wrong with it, i just dont know what kind of softwear my printer is so i can connect it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you, ***** ***** would like to know what type of softwear i got so i can connect it please and thank you
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

What is the make/model of your printer?

Customer: replied 9 months ago.
Canon pixma
Expert:  crash2199 replied 9 months ago.

Which model number Pixma do you have?

Customer: replied 9 months ago.
I have a serial number, idk where the model number is
Expert:  crash2199 replied 9 months ago.

The model number would be MG or MX something. It should be somewhere on the front or top of the printer.

Customer: replied 9 months ago.
Mg3620
Expert:  crash2199 replied 9 months ago.

Thank you for finding that information.

To download the software, click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg3620

Click on Drivers & Downloads

It will auto-detect your operating system then click on SELECT next to the recommended programs then select DOWNLOAD for each option

Once the program(s) are downloaded, open them to install them and you will be able to connect your printer.

If you have any issues, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 9 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 9 months ago.
I still couldn't connect the printer to my laptop
Customer: replied 9 months ago.
I picked the printer to connect to and it wanted to connect to the software but I don't know what it is
Expert:  crash2199 replied 9 months ago.

Did you download the software above and run it?

Customer: replied 9 months ago.
Yeah
Expert:  crash2199 replied 9 months ago.

Did you connect the printer to Wi-Fi from the printer screen?

Customer: replied 9 months ago.
Does that make a difference?
Expert:  crash2199 replied 9 months ago.

Yes, if it is not connected on the printer itself then the software can't find the printer.

Customer: replied 9 months ago.
Its connected by ubs
Expert:  crash2199 replied 9 months ago.

Okay then it doesn't make a difference.

What happens when you run the software?

Customer: replied 9 months ago.
Nothing, printer says it printing and then nothing prints out, can I send you a pic of what I'm talking about?
Expert:  crash2199 replied 9 months ago.

Yes, please.

Or I can connect to your computer to view the settings and how it is setup to fix it.

Customer: replied 9 months ago.
Hope this helped
Customer: replied 9 months ago.
Idk which one to choose
Expert:  crash2199 replied 9 months ago.

That was helpful; thank you.

Try using this file instead:

Click here: http://ugp01.c-ij.com/ij/webmanual/WebPortal/PTL/ptl-setup.html?lang=en&type=setup&area=us&model=mg36&os=m

Click on DOWNLOAD and follow the prompts to install

Customer: replied 9 months ago.
I tried typing that on the laptop and it couldn't find your link
Expert:  crash2199 replied 9 months ago.

Please do not type the link -- click on it

Customer: replied 9 months ago.
does not operate well with this laptop.. should i just get another printer, im about ready to give up
Expert:  crash2199 replied 9 months ago.

You are more than welcome to get another printer but you will need to install it similar to this one.

Customer: replied 9 months ago.
least the paperwork would come with it, my brother threw away this one. why im having a hard time
Expert:  crash2199 replied 9 months ago.

If you would like the manual, you can click here for it: http://gdlp01.c-wss.com/gds/3/0300019363/01/MG3600ser_OnlineManual_Mac_EN_V01.pdf

Customer: replied 9 months ago.
i just tried printing something and it said it printed when i dont even have paper in it
Expert:  crash2199 replied 9 months ago.

Take a look at the printer, it could be blinking and asking for paper.