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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I replaced a black ink cartridge, but the machine is saying

Customer Question

I replaced a black ink cartridge, but the machine is saying "depleted cartridges must be replaced tor resume printing." Am I missing something?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Printer: HO Officejet Pro
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: This just just happened. Before retried to print, the computer message said that the cartridge was depleted.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

What is the complete model number of the printer?
Are you certain it isn't showing that another cartridge (one of the color ones) isn't low also?

Customer: replied 8 months ago.
Model number:8600. How would I know if another color is depleted? There is a yellow triangle above the tear shaped signs at the upper right corner ( to the right of the word ECO box
Expert:  Nathan replied 8 months ago.

That does mean that a cartridge is empty, those drops are for the ink.

Are you using genuine HP ink, or generic/refilled cartridges?

Expert:  Nathan replied 8 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan