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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't print from my laptop to my printer since upgrading to

Customer Question

can't print from my laptop to my printer since upgrading to 8.1
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a MFC-J430W and it is about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: since going from 8.0 to 8.1
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
I can't print to my wireless MFCJ430w printer from my laptop (Toshiba) OS 8.1
Customer: replied 9 months ago.
NO
Expert:  Viet - Printer Tech replied 9 months ago.

I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is easier and quicker for you as I will do all the troubleshooting steps for you. And wireless printing issue can be complicated. Otherwise, I will provide written instructions.

- When you print, what exactly happens? Does it show your printer name (in the list of all printers) at the print dialog window?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I already spent 18.00 I don't give remote control! Julie
Expert:  Viet - Printer Tech replied 9 months ago.

How about direct remote support with a small amount as shown? We guarantee our service. Thank you,

Expert:  Viet - Printer Tech replied 9 months ago.

What's the status of the menu WLAN / Network / Wi-Fi option on the printer?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,