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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP Officejet printer 4500. I used to be able to

Customer Question

I have a HP Officejet printer 4500 . I used to be able to print addresses on smaller envelopes with no problem. Now I cant find a program to allow me to do this .
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 5 years and where do I find the Exact model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its an Acer home computor running on windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't been able to do this for quite a while . I just can't find a program that will allow
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think the problem arose when my kids bought me the Acer computor about 3 years ago
Submitted: 11 months ago.
Category: Printers
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the exact size of the envelopes you are trying to print? Are they standard postal envelopes, or something smaller?