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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new hp envy 7640 e that will not print it says

Customer Question

I have a new hp envy 7640 e that will not print it says network problem requires attention
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I just purchased it yesterday and installed all the hardware hp 7645
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just realized i install the software for the hp 7640 e instead of the hp 7645 which is what i have
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 9 months ago.
Category: Printers
Expert:  dukey01 replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is that network error a Windows error or is that coming from HP?

Customer: replied 9 months ago.
I found my issue thanks
Expert:  dukey01 replied 9 months ago.

That's great to hear. If you would like any additional information or assistance, please do not hesitate to let me know.

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