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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9047
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a brother mfc 9130cw all of a sudden when I click on

Customer Question

I have a brother mfc 9130cw all of a sudden when I click on mailings in word then it goes to the envelopes address page and the address prints on the "top of the envelope and the return address does not print at all."
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Just a couple of years old and it is a MFC 9130 cw.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a HP all in one pc.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just the past week and the computer had crashed a couple of months ago, but I was able to print envelopes.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I need to fix it.
Submitted: 9 months ago.
Category: Printers
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 9 months ago.

sounds like most likely the envelope type was changed.

if you click options you should be able to check that