How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I deleted a document in the queue while it was printing but

Customer Question

I deleted a document in the queue while it was printing but now it is stuck in the queue. It says it's deleting but it is not doing anything. I cant print any other documents now.
JA: What's the make/model number of your printer? How old is it?
Customer: Lexmark prevail. I thin its about 5 or 6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: i had replaced the print cartridges.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Dont think so. I can copy on the printer
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 9 months ago.

power off the printer and restart the computer and once you back on windows desktop power on the printer and that should clear the queue.

Customer: replied 9 months ago.
Hi Michelle, It now says that it's printing but it's not...
Expert:  Michelle replied 9 months ago.

try to print few more times and let me know.

Is it an inkjet printer or a laser printer.

Customer: replied 9 months ago.
laser printer
Expert:  Michelle replied 9 months ago.

Remove the toner cartridge shake it a bit and then insert it back try printing again.

Customer: replied 9 months ago.
Sorry I think it's and inkjet priner
Expert:  Michelle replied 9 months ago.

what is the model number?

Customer: replied 9 months ago.
I think it;s a lexmark 7600 series?
Expert:  Michelle replied 9 months ago.

This is an inkjet printer and not a laser printer.

run a print head cleaning 2 times and the printer should print fine after that.