Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I'm Wes, and I'll be assisting you today.
Usually what happens is the print head becomes clogged and needs to be cleaned.Your printer will have a clean print head maintenance tool that can be ran to clean the print head to clean the clogged print head. Sometimes running this tool 3-4 times will fix the issue. If not, then the print head is too clogged and a replacement print head will be needed.
Let me know if you need the exact instructions to run the clean print head maintenance tool.
Press MenuPress a or b to choose inkPress OKPress a or b to choose CleaningPress OKPress a or b to choose Black, Color or All.Press OK
The machine cleans the print head.When cleaning has finished, themachine will go back to the Readymode.