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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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I have all colors of ink in the printer. It has always

Customer Question

I have all colors of ink in the printer. It has always worked fine. Now, The yellow and magenta colors do not work. I've tried everything, including changing the cartridges. It prints only blue and black!
JA: What's the exact make and model of your printer?
Customer: Brother Work Smart Series MFC-J47OD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 on PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I changed the ink cartridges except the black
JA: Anything else you want the printer expert to know before I connect you?
Customer: It says fax mode at the bottom of the window screen. It's not used for faxing
Submitted: 8 months ago.
Category: Printers
Expert:  WesPCDr replied 8 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 8 months ago.

Usually what happens is the print head becomes clogged and needs to be cleaned.
Your printer will have a clean print head maintenance tool that can be ran to clean the print head to clean the clogged print head. Sometimes running this tool 3-4 times will fix the issue. If not, then the print head is too clogged and a replacement print head will be needed.

Let me know if you need the exact instructions to run the clean print head maintenance tool.

Customer: replied 8 months ago.
What do I do to fix the two of four inks which are brand new and won't print. I cleaned the printer already but it didn't work.I need to know how to clean the print heads. I already checked,unloaded and re-loaded the cartridges (all are new) and only blue and black still print. It shows them all in the window.
Customer: replied 8 months ago.
Thank you!!!
Customer: replied 8 months ago.
I'm leaving the desk, but will check back in a few minutes. If you are done before or need me to do something just call(###) ###-####
Customer: replied 8 months ago.
Okay, what do I do????
Customer: replied 8 months ago.
Why can't you connect?
Expert:  WesPCDr replied 8 months ago.

Press Menu
Press a or b to choose ink
Press OK
Press a or b to choose Cleaning
Press OK
Press a or b to choose Black, Color or All.
Press OK

The machine cleans the print head.
When cleaning has finished, the
machine will go back to the Ready

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