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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Orange light is flashing on right side of front of

Customer Question

Orange light is flashing on right side of front of printer-PIXMA MP620. Message reading problem with printer, see manual. Cannot find anything in manual. Also printer advising to turn printer off an on again to see if problem is solved. Tried several times, orange light still on. Can you help?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: PIXMA MP620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today. Saw nothing pop up.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

How old is the printer, please?

Have you checked as to whether the ink levels in the printer are OK? and as to whether there is paper jammed anywhere in the printer?