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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wf2760 will not print color, new, c531b, dell xps, at setup

Customer Question

wf2760 will not print color
JA: What's the make/model number of your printer? How old is it?
Customer: new, c531b
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell xps
JA: How long has this been an issue? What happened right before this popped up?
Customer: at setup and print, no color
JA: Anything else you want the printer expert to know before I connect you?
Customer: how to get color print
Submitted: 10 months ago.
Category: Printers
Customer: replied 10 months ago.
Epson wf2760
Expert:  dukey01 replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Was the printer printing in color in the past and recently stopped printing color

or has it always been that way?