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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
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I cannot get my stylus nx430 to print; it appears to have

Customer Question

I cannot get my stylus nx430 to print; it appears to have ink. I test a few tests
JA: What's the make/model number of your printer? How old is it?
Customer: see above; about 2 or 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for a few months
JA: Anything else you want the printer expert to know before I connect you?
Customer: no; just want to pring :(
Submitted: 8 months ago.
Category: Printers
Expert:  Richard replied 8 months ago.

Hi there and welcome

What exactly happens when you try to print?

Please let me know.

Customer: replied 8 months ago.
Blank page, but I can scan
Customer: replied 8 months ago.
No; do not want to give access to my computer. I just would really like the steps to have my epson stylus to print.
Expert:  Richard replied 8 months ago.

Thank you

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 months ago.
I waited and then plugged it back in and just tried to print a document and it still is blank
Expert:  Richard replied 8 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 8 months ago.
oK; but I can;t get the ink cartridge to move to the middle of the machine so I can pull them out?
Expert:  Richard replied 8 months ago.

you can power it off and then move it to the middle by hand

Customer: replied 8 months ago.
Its now saying cant recognize cartridge. So I guess I need to buy another black ink and then see if it will work. It had some left but who knows. Hope it will work after that....
Expert:  Richard replied 8 months ago.

yes please, as it is possible the cartridge has faulted.

Let me know the results please

Customer: replied 8 months ago.
It will take me a few hours to do that so I will have to sign off.... will by $5 be refunded as the first message said?
Expert:  Richard replied 8 months ago.

Sorry? you now want a refund and not to pay me for the service I provided?

Customer: replied 8 months ago.
Is the cost $5 like the original site said? I remember it said "fully refundable" but it does not matter as long as it is not more than the stated $5
Customer: replied 8 months ago.
I am not sure that buying the cartridge will actually solve the problem becuase it was not out of ink before. It just said not recognized after I did the cleaning.... so I am not that sure it will work anyway....
Expert:  Richard replied 8 months ago.

I see nothing about costs, you need to contact customer service about this.

I though have decided to opt out of working with you further

Thank you and all the best