How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask tyroneboman Your Own Question
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9708
Experience:  Repair and Service Technician
Type Your Printers Question Here...
tyroneboman is online now
A new question is answered every 9 seconds

I have a PIXMA MP240 old printer and I need to get it hooked

Customer Question

Hey I have a PIXMA MP240 old printer and I need to get it hooked up to my new computer it has the cord
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: Havent used it in like 4 years, I think I got it in 2010
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc a thinkpad windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried for the first time tonight. my computer isn't picking it up for me to connect to with the cord hooked in and the printer is on
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you
Submitted: 8 months ago.
Category: Printers
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 8 months ago.
thank you
Customer: replied 8 months ago.
actually is there a better way? I don't want to do remote access
Expert:  tyroneboman replied 8 months ago.

Download / Installation Procedures >>>CLICK HERE FOR INSTALLATION SOFTWARE<

1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file.

Memo : If you select [ Run ] ( or [ Open ] ) instead of [ Save ], the file will be automatically installed after it is saved.

2. The downloaded file will be saved in the specified place in the self-extracting form ( .exe format ).

3. Double-click the downloaded EXE file to decompress it, then installation will start automatically.

Customer: replied 8 months ago.
Thank you!
Expert:  tyroneboman replied 8 months ago.

Your welcome!

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!-*

Customer: replied 8 months ago.
run, open, and view documents are my only options ?
Expert:  tyroneboman replied 8 months ago.

okay, choose run.

Customer: replied 8 months ago.
its telling me to cick complete. It is hooked up to my computer and I did, nothing happened. There is an option to select printer port
Expert:  tyroneboman replied 8 months ago.

Open the Settings app and click on Devices. Clicking on Devices will open a tab where you can adjust the settings for all your printers, connected devices,

Printers & Scanners

Under Printers & Scanners tab, you can see the connected printers and also add a new printer or a scanner to your PC.

This tab shows the hardware connected to your PC. Click on Add a device and your PC will automatically scan for the connected devices.

Customer: replied 8 months ago.
That's what I did earlier, and just tried again, it wouldn't detect it
Expert:  tyroneboman replied 8 months ago.

do you have the usb cable connected?