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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to connect it to my windows10 laptopit is a canon

Customer Question

I want to connect it to my windows10 laptopit is a canon printer
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: the printer was on it before and it is about 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using windows10 and I need a driver I think
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was told i had a malware or virus on the laptop so we delete many software
JA: Anything else you want the printer expert to know before I connect you?
Customer: do you need the model
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What's the model of your Canon printer?

Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,