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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print. It tells me that I can only print

Customer Question

my printer will not print. It tells me that I can only print from an app. HELP!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a HP ENVY 7645 and I have had it for a couple of years.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used it yesterday. I turned it off last evening and I when I turn it on this evening it gave me that goofy message. I have not ever used an app.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Was there any update or change recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 8 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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