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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY canon solution menu ex for a printer MX516 does not have

Customer Question

HI John MY canon solution menu ex for a printer MX516 does not have a scanning anything
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: yes along time ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac the program in here was for myMX510
JA: How long has this been an issue? What happened right before this popped up?
Customer: i dont usually use it i use my lap top but thats broken at the moment
JA: Anything else you want the printer expert to know before I connect you?
Customer: no i just need some scanning to this computer for now its for work
Submitted: 10 months ago.
Category: Printers
Expert:  TheGeekGal replied 10 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. It sounds as though you may have just the basic drivers installed rather than the full featured software package that contains the scanning software and drivers. If you will please tell me what specific version of the MAC operating system you have I should be able to find a link to the software package that you need. Here's how to find your version:

From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”: