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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Brother MFC-J6710DW ink jet, model no ESD-1004477C

Customer Question

I have a Brother MFC-J6710DW ink jet
JA: What's the make/model number of your printer? How old is it?
Customer: model no ESD-1004477C approx 6 years old will print from excel but only prints a bit from PDF files I have removed the printer and reinstalled it but just the same effect
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: computer ASUS windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: has been over a year since i used the printer was working ok then but i had to change ink cartridges as were low
JA: Anything else you want the printer expert to know before I connect you?
Customer: thats it
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.


I'm sorry about the issue. Does it printer everything else okay, such as a web page, a Word document, a picture, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 11 months ago.

When did this issue first occur?

Does this issue only occur when printing PDF files?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,