How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Am unable to receive a fax. I can fax out but the sender

Customer Question

am unable to receive a fax. I can fax out but the sender only gets a ring tone that does not pick up. What am I doing wrong?
JA: What's the make/model number of your printer? How old is it?
Customer: canon PX 490. Couple of months old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first fax I have tried to receive as far as I know. Nothing happens on my end. It says recieveing but does not receive.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Do you mean a canon pixma mx-490?

Is this a dedicated fax line, or shared with a phone?

Can you try to have someone fax you, and when it rings, immediately press the OK or the black/start button, and let me know if it receives that way?