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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20170
Experience:  5+ years as Tech
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WHAT IS T6710 ISSUE AND HOW TO RESOLVE IT, WF-4630 EPSON

Customer Question

HELLO WHAT IS T6710 ISSUE AND HOW TO RESOLVE IT
JA: What's the make/model number of your printer? How old is it?
Customer: WF-4630 EPSON LESS THAN 2 YRS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: WINDOWS
JA: Anything else you want the printer expert to know before I connect you?
Customer: PRINTING FORM THE INTERNET AND IT WAS PRINTING JUST FINE
Submitted: 11 months ago.
Category: Printers
Expert:  crash2199 replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 months ago.

The T6710 is the ink maintenance box -- Are you receiving a specific error message?

Customer: replied 11 months ago.
Message
Cannot recognize the maintenance box. Try installing it again
Expert:  crash2199 replied 11 months ago.

Thank you for confirming.

Please open the lid and look for this item (attached as an image)

Make sure it is installed properly -- You can remove it and install it again.

Let me know if you still have the same error

Expert:  crash2199 replied 11 months ago.

I am checking back up on your about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.