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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Colour laser jetproMFP-M177fwmw 177w tonner cartridge will

Customer Question

colour laser jetproMFP-M177fwmw 177w tonner cartridge will not rotate
JA: What's the make/model number of your printer? How old is it?
Customer: HP colour laser jet pro MFP-177w +-6 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. windows. I am trying to change the yellow cartridge for the first time . It has been printing, but needs a new cartrige
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was printing!
JA: Anything else you want the printer expert to know before I connect you?
Customer: I do not think so
Submitted: 9 months ago.
Category: Printers
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

Let me know the problem a bit more in detail.

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