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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25439
Experience:  Computer networking/repair. 12+ years experience.
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Mean when the display says ERROR CODE OxE8, IT IS AN EPSON

Customer Question

mean when the display says ERROR CODE OxE8
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: IT IS AN EPSON XP-320 , IT HAS E-01 AT TOP OF SCREEN THEN SAYS PRINTER ERROR FOR DETAILS, SEE YOUR DOCUMENTATION. THE IT SAYS ERROR CODE 0xE8 THE TURN OFF
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: DELL
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT MADE A POPPING NOISE LIKE THE RIBBON BROKE BUT IT DIDNT AFTER THAT IT CAME UP WITH THE MESSAGE
JA: Anything else you want the printer expert to know before I connect you?
Customer: I PRINTED ONE THING BEFORE IT DONE THIS
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 months ago.

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Then remove the input paper supply.

Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.

Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan