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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Please hel me to connect my printer to my pc, pixmamx490

Customer Question

please hel me to connect my printer to my pc
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixmamx490 brandnew
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just started the printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no tank you
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.


I'm sorry about the issue. Is there any error or message?

Have you tried anything?

Is the printer able to copy yet (not printing yet)?

Does your Dell PC have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
its windows 10 I tried connecting to it but it wont let me
Customer: replied 10 months ago.
Expert:  Viet - Printer Tech replied 10 months ago.

Did you install any Canon printer driver / software?

Expert:  Viet - Printer Tech replied 10 months ago.

Were you able to install the ink cartridges yet?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,