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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HPPhotosmart5520 Oxc19a 0013 Code come out No Balack color

Customer Question

HPPhotosmart5520 Oxc19a 0013 Code come out No Balack color only yelow and Red! Patrons an Head replaced!
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: HP Photosmart 5520 e All- in-one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: No I'm try to use s esepartly
JA: How long has this been an issue? What happened right before this popped up?
Customer: None I try to clean the head,I ordered a new one
JA: Anything else you want the printer expert to know before I connect you?
Customer: sure
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 8 months ago.

Do you get the error code on the printer display or on the computer ?